Our long journey with Tudorstone Developments, from reservation to disaster 11 months later
Initially there was an issue where Help To Buy Wales were not happy to proceed as the deeds to the land were not satisfactory, according to solicitors this required insurance to be put in place in case someone turned up ten years down the line claiming ownership of the land our house is built on.
In early February after calling Alex Green, we were told we could now pick the kitchen finish from a selection of options and also come to Brett Property and have a look at some floor samples to choose what we would like to see. We arranged to go and have a look that week, however when we got there, nobody seemed to know which finishes were included in the house price, and which would be extra, it felt like they had not prepared at all for us to come over with our family on a school evening (4pm).
Our youngest daughter and I were heading down to the shops to get some bits. Before entering the shop I saw that I had received an email from Tudorstone Developments, I was excited to hear what it was they had to say, as updates from them had been frankly non-existent but I knew the house was nearly there, social media updates stated that first-fix had been completed recently.
Nothing could prepare me for what that email contained.
After waiting 7 months after the original completion date, only a few days after being invited to choose finishing touches, the rug was well and truly pulled from under us. It literally took my breath away when I realised what I was reading and my poor daughter asked me what the matter was. I composed myself and finished the shopping before making some calls.
I spoke to Alex the estate agent, who despite being listed as a director of Tudorstone on Companies House, had seemed to try to conceal direct involvement during conversations (Brett Property did state there was someone involved with mutual interest), claiming he had to talk to the ‘developers’ whenever we had a question which was frustrating, but we let it slide as we just wanted to get in the house. I rang him that afternoon to find out what was going on, he told me the ‘developer’ had come to this decision and today was the first he had heard of it, and that there was nothing to be done.
Seeking answers, I went on site at Cambrian View Tudorstone Developments to find someone to talk to. The staff on site pointed me to a man in a cabin who after a brief civil conversation, came outside to have a chat. I asked him his name, he said ‘Neal, from JOP’. He denied being a part of Tudorstone Developments but instead worked at JOP Engineering, but gave me all the extra costs they had to endure and why the decision was made. I am not an aggressive by nature person and was civil both in person with the staff and on the phone with Alex Green. I could tell I was not getting anywhere so left the site, only to find out that ‘Neal from JOP’ was actually listed as a director of Tudorstone.
I decided to write a honest yet polite review of our experience on the Tudorstone Developments Facebook page which almost immediately got deleted, so I pasted it as a comment on a post they had put out, it quickly got traction and support from people before also being deleted, and then I realised I was banned from the page. Fortunately the Google review has remained but several other peoples negative but honest comments on their Facebook page were also removed.
All communication from Tudorstone Developments was via email, so I responded to their letter asking to have a contact number so we could have a conversation, but received and email back later that day saying ‘There is nothing to discuss/there is no information we can give you’.
Since then, all communication attempts have been unsuccessful.
Tudorstone must have been aware of this earlier on, and if they had communicated this, although it still would have been upsetting, we could have made alternative plans for the family and my pregnant wife – to do this when completion was so close is just so cruel, and then to find that no-one involved with the company will admit to be part of Tudorstone shows them to seem like cowards.
Deleting honest customer feedback, trying to hide reviews and comments, and threatening to relist the property 7 days later if we don’t commit to paying £40,000 more is very sad.
Another buyer told us that Alex Green had said a few weeks ago that Tudorstone Developments would be honouring the price agreed because of the buyers patience…..
We have a press release for anyone who would like a copy.
Please get in touch if you wish to speak to other parties.
Local news outlets, Mayor and counsellors, local MP, Help To Buy Wales and other parties have been informed.